Information and communications technology service managers


  • Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
  • Formulating and directing information and communication technology (ICT) strategies, policies and plans
  • Directing the selection and installation of ICT resources and the provision of user training
  • Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
  • Overseeing the security of ICT systems
  • Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer- related workers
  • Evaluating the organization's technology use and needs and recommending improvements, such as hardware and software upgrades
  • Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
  • Establishing and directing operational and administrative procedures
  • Overseeing the selection, training and performance of staff
  • Representing the enterprise or organization at ICT related conventions, seminars and conferences

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